Zap is not working

Your Zap might not be working for a number of reasons. You can use over 7,000 apps in Zapier, making it difficult to cover every specific scenario. However, the following information can help you identify where your Zap may be failing and offer possible solutions.

Is the Zap turned on?

Your Zap cannot run if it is not turned on. You may have issues turning it on or the Zap keeps turning off. 

• Can’t turn on or publish Zap.
• Zap is not running

Is the Zap triggering?

Sometimes your Zap’s trigger may cause the problem.

• Zap isn't being triggered
• Zap trigger isn’t sending data

Is the Zap returning an error?

Errors can occur in both triggers and actions. Those errors may be either app- or Zapier-related.

• How to troubleshoot errors in Zaps

Do you have sufficient app permissions?

You may not have the right user permissions in an app you’re trying to use.

• Error: “Not authenticated” or “Unauthorized”
• Can’t access or use Zapier with other apps

Is the Zap not behaving as expected?

Your Zap may be set up incorrectly.

• Zap is creating duplicate data
• Zap dates or times are incorrect
• Zap is stuck in a loop

General troubleshooting tips

• Find a solution in the Community: Browse the Zapier Community for questions and answers from other users. You can also ask questions about specific errors.
• Learn about common problems: Explore additional articles on how to troubleshoot Zaps.
• App help documentation: Review the documentation for the specific app in the Zapier Help Center or the app’s own help center. It may contain more specific troubleshooting advice.

If you're still unable to identify why your Zap is not working, contact Zapier support.