If your Zap isn't running when you expect it to, check if your Zap is being triggered in your Zap History. If you don’t see any Zap runs even though you know your trigger events have been happening, it means that your Zap isn’t triggering.
NoteBecause of how Zapier works, your Zap will not trigger on existing records. If you must import data from one app to another, you can use the Transfer feature.
Check your plan's polling interval
The polling interval or update time is the frequency that Zapier will check your trigger apps for new data. The polling interval varies between 1 to 15 minutes based on different pricing plans.
For example, if you're on a Free plan, Zapier will check your trigger app for new data every 15 minutes. It can therefore take up to 15 minutes for a Zap to be triggered after the trigger event happens.
NoteTriggers labeled Instant will always trigger Zaps immediately (regardless of pricing plan) as the trigger app pushes the data to Zapier when the event happens.
Check if your Zap uses a polling trigger
If your Zap uses a polling trigger, it will only retrieve a set number of items each time it polls for new information. If the app has more new items than the trigger expects, it may miss some information. The number of items picked up varies depending on the app and the specific trigger used.
NoteThe initial poll — the first time a Zap checks for new data when you turn it on — may bring in more information than a regular poll. If your Zap misses information, you may be able to use Transfer to send these records to the action app.
TipUsers on Company plans can change when their polling triggers run.
Turn the Zap off and on
- In the Zap editor, click the switch to turn the Zap off.
- Click the switch again to turn the Zap back on.
- Test the Zap by sending new data to cause the trigger event to happen.
ExampleFor example, if your Zap triggers every time you receive a new email, send yourself a new email to test the Zap.
Check your trigger app account connection
- In the Zap editor, click the Trigger step to open it.
- Click to expand the Choose account section.
- Check if you’re using the correct app account and if the app account is connected to Zapier.
- If the correct app account isn’t connected, click the account dropdown menu and click + Connect a new account.
- If your app account connection has expired, reconnect your app account.
Check your trigger event
- In the Zap editor, click the Trigger step to open it.
- Click to expand the Choose app & event section.
- Check if the correct Event is selected.
ExampleFor example, if your app differentiates between contacts and leads, and you want the Zap to trigger when new leads are created, make sure that the trigger event is “New Leads” and not “New Contacts”.
Check your trigger options
If your trigger has any additional options, check that they're correctly filled in and set up.
- In the Zap editor, click the Trigger step to open it.
- Click to expand the Set up trigger section (if available) and check each option.
ExampleFor example, if your trigger step has options that limit what it triggers on, make sure the records you’re looking for match those options exactly. If you’ve set a “New Subscriber” trigger when new subscribers are added to “ABC list”, make sure that new subscribers are being added to that specific list, and not a different list.
If you're still unable to identify why your Zap isn't triggering, contact Zapier support.
