If your Zap is not running, this may be due to several reasons.
Your Zap errored too many times
Zapier will automatically turn off your Zap if it:
- Errors 95% of the time it runs.
- Has run more than 20 times in the past 7 days.
If your account is on a Team or Company plan, Zapier will send you an email notification to the account owner and provide a grace period before turning off your Zap. Company plan accounts have a 72-hour grace period and Team plan accounts have a 24-hour grace period.
Enable error ratio override
Available on plans:
You can enable error ratio override to allow your Zap with a high error ratio to continue running. To enable:
- Open your Zap in the Zap editor.
- In the left sidebar, click the advanced settings icon .
- In the Error ratio override section, select an option for this Zap:
- Turn off if errors occur (recommended): this is the default setting for all Zaps in your account.
- Keep running if errors occur: this allows you to override the default setting so the Zap stays on even if it errors repeatedly.
- You must have edit access to the Zap to override the high error ratio setting.
- If you enable error ratio override, your Zaps will never enter a grace period.
Your Zap uses premium features on an unsupported plan
Zapier will hold all actions that use premium features that are not included in your current plan. Those actions will not run. If you upgrade to a plan that includes those premium features, you can manually replay your held Zap runs.