How is usage measured in Zapier?

In Zapier, only successful actions count toward your task usage. Below you'll find a more detailed explanation of what counts as usage.

 

What are Zaps, triggers, actions, and tasks?

  • A Zap is an automated workflow that you create to connect your apps. 
  • A trigger is an event that starts your Zap. 
  • An action is an event that happens after your Zap is triggered.
    • A task is any successful action that a Zap performs.

 

What counts toward task usage

The following use one task when your Zap runs:

  • All successful action steps.
  • Any successful step within an error handler path.
  • In Sub-Zaps:
    • Each action step within the Sub-Zap.
    • The Call a Sub-Zap action step in the Zap.
    • The Return From a Sub-Zap action step in the Zap.
miscEye icon Note

In search actions, you can decide whether the Zap should proceed if nothing is found. If you select:

  • Yes, the search action will use 1 task.
  • No, the search action won’t use any tasks.

 

What does not count toward task usage?

The following does not use tasks when your Zap runs:

actionEdit icon Example

You have a Zap that:

  • Triggers when a new email with an attachment is received in Gmail.
  • Uploads the attachment to dropbox.
  • Sends a direct message in Slack with a link to the newly uploaded file.

Uploading the file to Dropbox and sending a message in Slack automates two tasks. If your Zap runs when you receive ten emails, it will use twenty tasks.

task accounting example

 

Triggers and tasks

Zap triggers never use any tasks. A Zap's first step is always a trigger. Polling triggers will poll an app, or check for new trigger events, at a regular interval, but these polls never use any tasks.

actionEdit icon Example

You have a Zap that polls Facebook every two minutes to check for new leads, then sends them to your CRM app. If your plan has a two minute polling interval, Zapier will check Facebook for new leads five times in a ten minute period (every two minutes). If the Zap finds two new leads during that ten minute period, two tasks will be used when those leads are successfully sent to the CRM. 

If a Zap polls an app every two minutes, this means it'll complete over twenty thousand polls per month. Zapier doesn’t charge you for these events.

Polling trigger example

 

Task limits and pricing

The number of tasks your account can use depends on the pricing plan you select. Once your plan reaches its task limit, you'll be charged separately for those tasks.

Zapier will email you once you hit the plan's task limit and start using pay-per-task billing. After this, you will be notified by email: 

  • When you reach 80% of the pay-per-task billing limit – 3x your plan's task limit.
  • When you reach 100% of pay-per-task billing tasks.

Once you reach that limit, all other tasks will be held until the end of your billing cycle. If you don't want to wait for the end of the billing cycle to replay held Zap runs, you can upgrade your plan.

Plans without pay-per-task billing

If your plan does not include pay-per-task billing or if you have disabled that function, once you reach your monthly limit, Zapier will hold any new Zap runs until your billing cycle resets. 

Zapier will email you: 

  • When you reach 80% of your task limit
  • When you reach 100% of your task limit. 

If you don't want to wait for the end of the billing cycle to replay held Zap runs, you can upgrade your plan. This resets your account’s task usage. You can then manually replay Zap runs. You can also enable pay-per-task billing.

 

Monitor task usage

Task usage is based on your billing cycle. In your billing and usage settings, you can see how many tasks your Zaps have used in your current cycle, and how many days you have left until your task limit resets. Tasks are not carried over to other billing cycles.

If you're an owner or super admin on a Company plan, or an owner of a Team plan, you can export information about your account usage broken down by account member. 

  • Go to your member settings.
  • In the upper right, click Export member data.
  • A system popup window will prompt you to download and save the CSV file.

The file contains the following information for the current billing cycle:

  • The names and email addresses of all members of your account.
  • Their member role in your Zapier account.
  • The number of Zaps they have turned on.
  • The number of tasks they've used.

You can view all the tasks your Zaps attempted in your Zap history. Learn more about Zap history.

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