Replay failed Zap runs

Your Zap history shows all the tasks your Zaps have tried to automate. Each time a Zap triggers and runs, will have one of five statuses in your Zap history. You can manually or automatically replay Zap runs that have the Stopped (Halted or Errored) status.

Example

Replaying a Zap run only retries failed action steps, not triggers or successful action steps. For example, a Zap might have a trigger and two actions:

• Trigger: User submits a form.
• Action: Send an email.
• Action: Add a spreadsheet row.

If the Zap run successfully sends the email, but fails to add the spreadsheet row:

• The trigger will not run again.
• The email step will not run again.
• The Zap will attempt to run the spreadsheet row again.

 

Turn on autoreplay for failed Zap runs

Note

Autoreplay is only available on Professional, Team, or Company plans.

If you enable Autoreplay, Zapier will attempt to replay any failed steps automatically. 

Enable autoreplay for your entire account

This will autoreplay all Zaps that error in your account. In Teams and Companies accounts, only admins and owners can enable this feature for all Zaps in the account.

1. Go to the Zap Runs tab in your Zap History.
2. In the upper right, click to toggle the Autoreplay switch on.

Enable autoreplay for an individual Zap

Note

This feature is only available in Zapier for Companies accounts.

Members can enable Autoreplay for an individual Zap. This overrides the account-wide Autoreplay settings.

1. Open your Zap in the Zap editor.
2. In the right sidebar, click Settings.
3. In the Autoreplay override section, select an option for this Zap:
   • Use account setting: the Zap will autoreplay according to the current account-wide setting. The account-wide setting is shown in parentheses.
   • Always replay: the Zap will always autoreplay when there’s an error.
   • Never replay: the Zap will never autoreplay when there’s an error.

How Autoreplay works

• If a step in a Zap run fails, Zapier will replay the step up to 5 times. While Autoreplay is active:
  • Zapier will not send any error notification emails.
  • Your Zapier Manager Zaps will not trigger.
  • You can still manually replay the failed step.
• Zap runs that are being replayed (or scheduled to be replayed) will show up as "Scheduled" in Zap History.
• Zapier backs off after each successive failed replay attempt on this schedule:
  • 5 minutes
  • 30 minutes
  • 1 hour
  • 3 hours
  • 6 hours.

Example

If a Zap errors at 1:00 PM, Autoreplay will try again at:

• 1:05
• 1:35
• 2:35
• 5:35
• 11:35.

The final replay will occur about 10 hours, 35 minutes after the first error.

• If you edit your Zap after the original error occurs, any future Autoreplay attempts will use the current version of the Zap. This gives you the chance to update your Zap to help with preventable errors.
• When Autoreplay attempts to replay a step:
  • If the Zap is off, no additional replay attempts will run.
  • If you've disabled Autoreplay between autoreplay attempts, no additional replay attempts will run.
  • If your Zap is off between replays but you turn it on before the next replay attempt, the Zap will still attempt to replay.
• Autoreplay only attempts to replay if a step errors. But, any halted or errored steps in the Zap will also replay when the attempt occurs.
• If Zapier cannot successfully replay the Zap run after the last attempt:
  • Zapier will send you an email notifying you of the error.
    • This is the only notification about the error Zapier will send if you enable Autoreplay.
  • Zapier will trigger any Zapier Manager Zaps you have.

If you need help replaying a failed Zap run or troubleshooting a step, contact Zapier support.