Replay failed Zap runs

Your Zap history shows all the tasks your Zaps have tried to automate. Each time a Zap triggers and runs, will have one of five statuses in your Zap history. You can manually or automatically replay Zap runs that have the Stopped (Halted or Errored) status.

actionEdit icon Example

Replaying a Zap run only retries failed action steps, not triggers or successful action steps. For example, a Zap might have a trigger and two actions:

  • Trigger: User submits a form.
  • Action: Send an email.
  • Action: Add a spreadsheet row.

If the Zap run successfully sends the email, but fails to add the spreadsheet row:

  • The trigger will not run again.
  • The email step will not run again.
  • The Zap will attempt to run the spreadsheet row again.


Manually replay failed Zap runs

If you're on a paid plan, you can manually replay any Zap run with steps that halted or errored.

  1. Go to Zap History.
  2. Select which Zap runs to replay. You can use the dropdown menus to filter Zap runs by status, date range, owner, folder, app, or Zap name.
    • To individually select Zap runs to replay, select the checkbox next to each Zap run.
    • To bulk select Zap runs to replay, click the checkbox dropdown menu in the upper left and select:
      • Select shown to select all the Zap runs on the page.
      • Select all (5000 at a time) to select up to 5,000 Zap runs.
  3. In the upper left, click Play X (X indicates the number of Zaps runs that you've selected to replay).
  4. In the modal, click Replay to replay the selected Zap runs.
  5. A notification window will open to show that the Zap run is replaying.
    • Here, you can monitor the status of your replay job.
    • Once it's complete, you'll see a summary of the results.


Turn on autoreplay for failed Zap runs

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Autoreplay is only available on Professional, Team, or Company plans.

If you enable Autoreplay, Zapier will attempt to replay any failed steps automatically. 

Enable autoreplay for your entire account

This will autoreplay all Zaps that error in your account. In Teams and Companies accounts, only admins and owners can enable this feature for all Zaps in the account.

  1. Go to the Zap Runs tab in your Zap History.
  2. In the upper right, click to toggle the Autoreplay switch on.

Enable autoreplay for an individual Zap

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This feature is only available in Zapier for Companies accounts.

Members can enable Autoreplay for an individual Zap. This overrides the account-wide Autoreplay settings.

  1. Open your Zap in the Zap editor.
  2. In the right sidebar, click Settings.
  3. In the Autoreplay override section, select an option for this Zap:
    • Use account setting: the Zap will autoreplay according to the current account-wide setting. The account-wide setting is shown in parentheses.
    • Always replay: the Zap will always autoreplay when there’s an error.
    • Never replay: the Zap will never autoreplay when there’s an error.


How Autoreplay works

  • If a step in a Zap run fails, Zapier will replay the step up to 5 times. While Autoreplay is active:
    • Zapier will not send any error notification emails.
    • Your Zapier Manager Zaps will not trigger.
    • You can still manually replay the failed step.
  • Zap runs that are being replayed (or scheduled to be replayed) will show up as "Scheduled" in Zap History.
  • Zapier backs off after each successive failed replay attempt on this schedule:
    • 5 minutes
    • 30 minutes
    • 1 hour
    • 3 hours
    • 6 hours.
actionEdit icon Example

If a Zap errors at 1:00 PM, Autoreplay will try again at:

  • 1:05
  • 1:35
  • 2:35
  • 5:35
  • 11:35.

The final replay will occur about 10 hours, 35 minutes after the first error.

  • If you edit your Zap after the original error occurs, any future Autoreplay attempts will use the current version of the Zap. This gives you the chance to update your Zap to help with preventable errors.
  • When Autoreplay attempts to replay a step:
    • If the Zap is off, no additional replay attempts will run.
    • If you've disabled Autoreplay between autoreplay attempts, no additional replay attempts will run.
    • If your Zap is off between replays but you turn it on before the next replay attempt, the Zap will still attempt to replay.
  • Autoreplay only attempts to replay if a step errors. But, any halted or errored steps in the Zap will also replay when the attempt occurs.
  • If Zapier cannot successfully replay the Zap run after the last attempt:
    • Zapier will send you an email notifying you of the error.
      • This is the only notification about the error Zapier will send if you enable Autoreplay.
    • Zapier will trigger any Zapier Manager Zaps you have.


Troubleshoot replays

Zapier may not be able to replay a step in a Zap run for any of the following reasons:

  • The Zap is off. Turn on your Zap to replay these steps.
  • The Zap is deleted. Steps associated with a deleted Zap will not replay.
  • The Zap has changed too much. Steps associated with a Zap that has changed significantly will not replay. This includes changes to:
    • The order or number of steps in the Zap.
    • The apps used in the Zap.
  • The step is too old. Steps that are older than 2 months will not replay.
  • The step has already run successfully. Steps that have already run successfully will not replay.
  • Filter and Path steps are never replayed. This is true even if info from previous steps that are used in the filter conditions changes after replay.
  • The step is already scheduled to replay. You can't manually replay steps that are already scheduled to replay.
  • Held Zap runs are never replayed. The Autoreplay feature won't replay Zap runs with a Held status. You must manually replay them instead.

If you need help replaying a failed Zap run or troubleshooting a step, contact Zapier support.

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