Common Problems with OnceHub on Zapier

My zap is active but is still not triggering

In OnceHub, expand the left sidebar and navigate to Integrations > Zapier integration. Open the Manage Zaps tab and find the Zap. Click the pencil icon to open the Zap Editor and test the OnceHub trigger.

reconnect account

If this does not solve the issue, you’ll need to regenerate your API key in OnceHub. Open the left side bar and navigate to Integrations > Zapier integration > API Key tab. Regenerate the key and reconnect. Make sure you enter the new API Key in Zapier.

Read more in this troubleshooting article.

New scheduled bookings are not triggering my Zap

If you're using Booking with approval mode in OnceHub, you'll need to approve the meetings in OnceHub before the trigger is fired. Alternatively, you can switch to Automatic booking, which will automatically confirm the booking and trigger Zapier in one step. You can find more information about this booking mode in this article.

Booking Completed trigger isn't triggering

Booking Completed means that the time for the appointment has passed. You can either use another trigger in OnceHub that matches your intention, e.g., Scheduled Booking, or set the appointment time to be in the near future and re-test.

Where can I find more information?

Check out the Zapier integration articles in the OnceHub knowledgebase.

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