If your Zap is not running, this may be due to several reasons.
Your Zap errored too many times
Zapier will automatically turn off your Zap if it:
- Errors 95% of the time it runs.
- Has run more than 20 times in the past 7 days.
Review the Zap history for the Zap and troubleshoot any errors in your Zap.
If your account is on a Team or Enterprise plan, Zapier will send you an email notification to the account owner and provide a grace period before turning off your Zap. Enterprise plan accounts have a 72-hour grace period and Team plan accounts have a 24-hour grace period.
Enable error ratio override
Available on plans:
Free
Professional
Team
Enterprise
You can enable error ratio override to allow your Zap with a high error ratio to continue running. To enable:
- Open your Zap in the Zap editor.
- In the left sidebar, click the advanced settings icon .
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In the Error ratio override section, select an option for this Zap:
- Turn off if errors occur (recommended): this is the default setting for all Zaps in your account.
- Keep running if errors occur: this allows you to override the default setting so the Zap stays on even if it errors repeatedly.
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Note- You must have edit access to the Zap to override the high error ratio setting.
- If you enable error ratio override, your Zaps will never enter a grace period.
Your Zap uses premium features on an unsupported plan
Zapier will hold all actions that use premium features that are not included in your current plan. Those actions will not run. If you upgrade to a plan that includes those premium features, you can manually replay your held Zap runs.
Examples of paid features are multi-step Zaps (Zaps with more than one action step), paths, and premium apps. Upgrade your Zapier plan or remove the paid feature(s) from your Zap.
You exceeded your task limit
Zapier will hold all actions for all Zaps in your account if you reach your task limit for the billing cycle. No actions will run. You can upgrade your Zapier plan or wait for your billing cycle to reset, then manually replay your held Zap runs.
Your account restricts or prohibits an app used in the Zap
In Enterprise accounts, account admins can set app access policies that restrict or prohibit certain apps. If your Zap uses an app that is on the restricted list or not on the allowed list, the Zap's steps using that app will be held and will not run as expected. Ask your account admin to update the app access settings, or use a different app.
Still need help?
If this article did not fix the issue, Zapier has a few other options to get you the help you need:
- Contact Zapier Support. Our Support team can investigate your account to find solutions.
- Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
- Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.