Zap is paused and not running

If your Zap is paused and no longer running, this may be due to several reasons.


Your Zap errored too many times

Your Zap errors 95% of the time it runs and has run more than 20 times in the past 7 days. Review the Zap history for the Zap and check your Zap for errors.

miscEye icon Note

Company plans can enable error ratio override to allow Zaps with high error ratios to continue running. To enable:

  • Open your Zap in the Zap editor.
  • In the right sidebar, click Settings
  • In the Error ratio override section, select an option for this Zap:
    • Turn off if errors occur (recommended): this is the default setting for all Zaps in your account.
    • Keep running if errors occur: this allows you to override the default setting so the Zap stays on even if it errors repeatedly.


Your Zap uses paid feature(s) on an unsupported plan

Your Zap uses a paid feature, and your premium trial ended or your plan doesn’t support those features. Examples of paid features are multi-step Zaps (Zaps with more than one action step), paths, and premium apps. Upgrade your Zapier plan or remove the paid feature(s) from your Zap.


You've exceeded your task limit

You’ve reached your task limit for this billing period. Your Zaps will hold any additional tasks until you upgrade your Zapier plan or your billing cycle resets. After either of these events take place, you can manually replay your held Zap runs.

If your Zap still does not run after taking these steps, contact Zapier support for help.

Was this article helpful?
4 out of 29 found this helpful