How to troubleshoot held Zap or step runs

If your Zap or step run is held, it can be due to several causes. This article explains how to troubleshoot held runs.

Causes

Held statuses can be caused by:

• Too much data: when Zapier checked for new data, too many steps (100+) were triggered. This is called “flood protection" and prevents your Zap from accidentally using a large number of tasks.
• Disconnected app: one of the app accounts used in the Zap is disconnected.
• Task limit reached: the account reached the task limit for its plan or used a premium appthat is not available in your Zapier plan.
• Payment issue: the payment information on the account expired and must be updated.
• Team plan downgrade: the account moved from a Team or Company plan to a plan without team features.
• Trial ended or plan changed: a free trial ended, or the account switched to a different plan. The new plan does not include features the Zap uses.
• App access policy: on Enterprise accounts, the Zapier account owner or admin has limited the use of the app, and you do not have permission to use it. This can happen when:
  • The app is on the account's restricted apps list.
  • The app is not on the allowed apps list.
  • An admin changed the account's app access setting, and the app was not added to the new list.
• Step limit reached: the Zap has more than 100 steps.

While a run is held, Zapier continues to store trigger data. Once you fix the cause, you can replay the held runs, and no data is lost.

How to fix it

Too much data

Use a delay after queue action to run tasks at a slower pace. After your Zap triggers, it will add actions to the queue, which are then processed one by one in the order they were added.

Disconnected app

Reconnect the app account, then replay your held Zap run.

Task limit reached

Upgrade your Zapier plan, then replay your held Zap run.

Payment issue

Update your payment method, then replay your held Zap run.

Team plan downgrade

Check your current plan on your billing page, then do one of the following:

• If you want to keep using team features: Upgrade to a Team plan, then replay your held Zap run.
• If you did not change your plan: Contact Zapier Support so they can review the change.

Trial ended or plan changed

Check your current plan on your billing page, then do one of the following:

• If your trial ended: Upgrade to a paid plan that includes the features your Zap uses, then replay your held Zap run.
• If you did not change your plan: Contact Zapier Support so they can review the change.

App access policy

The solution depends on your account's app access policy:

• If your account uses restricted apps: Ask your account owner or admin to remove the app from the restricted list, or add an exception for your member account or team.
• If your account uses allowed apps: Ask your account owner or admin to add the app to the allowed list.
• If your admin recently changed your account's app access setting: The app may not yet be on the new list. Ask your admin to add it.

Once the app is permitted, replay your held Zap run.

Note

App access policies affect both Zap workflows and Agents. If an Agent uses an app that is restricted, or not on the allowed list, it may not run as expected.

Step limit reached

Split your workflow into 2 or more Zap workflows.