Manage notifications when errors occur in Zaps

When errors occur in your Zaps, Zapier will send notifications to your Zapier account email address by default.

Note

Zapier will not send any error notification emails when an error handler runs.

Default alert notifications

You can control when and how you get notified when a Zap errors. To manage your default Zap error notifications:

• In your Zapier settings, select Notifications from the left sidebar.
• Select Default alert notifications.
• In the Zap alert section under Errored runs, click the Frequency dropdown menu and select an option:
  • Immediately: receive a notification for each error that occurs in a Zap trigger or action. This is the default.
  • Hourly summary: at the top of the hour, receive a summary of any errors that occurred in the past hour. You will not receive an email if there were no errors in the past hour.
  • Never: you won’t receive any notifications. This is not recommended. If you select this option, you must click Confirm to finish setting up the custom notification rule.

Override alert notifications

You can replace your default Zap error notification rule for a given Zap. You can set up custom notification rules for any Zaps that you have access to, even if you don’t own the Zap.

• In your Zapier settings, select Notifications from the left sidebar.
• Select Override alert notifications.
• In the top right, click Create override.
• Click the Select a Zap input box, then search for and select a Zap.
• In the Zap alert section under Errored runs, click the Send Alerts on failed trigger dropdown menu and select an option:
  • Immediately: receive a notification for each error that occurs in a Zap trigger or action. This is the default.
  • Hourly summary: at the top of the hour, receive a summary of all errors that occurred in the past hour. You will not receive an email if there were no errors in the past hour.
  • Never: you won’t receive any notifications. This is not recommended. If you select this option, you must click Confirm to finish setting up the custom notification rule.

Note

• The Default notification rule is available to all plans. Custom notification rules are limited to Team, Enterprise, and Pro plans. This feature is not included in your Zapier trial.
• Team and Enterprise plan members can select Zaps that other members have shared with them. This allows you to be notified of Zaps you have access to but do not own.
• Super Admins and Owners in Team and Enterprise accounts can access any Zap in their account.

View all issues on the Alerts page

Available on plans:

Free

Pro

Team

Enterprise

The Alerts page shows you all Zaps that have had issues within the last 7 days (you can adjust the filter to a maximum of 30 days). To help triage and prioritize issues, you can assign priorities to each Zap: low, medium, high, and critical. You can also filter alerts based on a specific time period and whether the issue is due to an errored, halted, held, or broken authentication status, or due to the Zap being turned off.

Review alert info

You can see more info about the issue by clicking the arrow icon at the left end of the alert. For Zaps, you can see:

• The affected Zap.
• The issue that caused the alert.
• How many times the issue occurred.
• When the issue occurred.
• The folder the Zap is located in.
• The owner of the Zap.
• The type of issue.
• A link to view the run in the Zap editor.

For app connections, you can see:

• The affected app.
• The issue that caused the alert.
• When the issue occurred.
• The owner of the affected app connection.
• The alert priority.
• The name of the affected app connection.
• How many Zaps are affected by the app connection issue.
• A link to reconnect the app.

You can also:

• Click the three dot icon to:
  • View the app connection in the Apps page.
  • Hide the alert.
• Click Reconnect to reconnect the app to Zapier.

Create an alert rule

By default:

• Issues due to app connections are automatically set to “Critical”.
• Issues due to high error rates are automatically set to “Critical” and will always appear at the top of the list.
• All other issues are automatically set to “Medium”.

You can create alert rules for specific Zaps that will automatically apply a different priority to the Zap when it appears on the Alerts page.

• In the top right of the Alerts page, below the alert filters, click Alert rules. A dropdown menu will appear.
• Click Create alert rule. A dialog box will open.
• In the When this Zap encounters an alert field, search for and select the Zap you want to create an alert for.
• Click the Set priority to field to expand the dropdown menu, then select a priority.
• Click Save.

Note

Members can view and set alerts for Zaps that they own or are shared with them. Super admins and owners can view and set alerts for all Zaps in the account.

Tip

You can manage your Zapier Manage alerts and other email subscriptions from the Email subscriptions page.

Learn more about how to troubleshoot errors in Zapier. If you’re not sure why you received a particular error message, or are unable to troubleshoot an error on your own, contact support for further assistance.