Manage notifications when errors occur in Zaps

When errors occur in your Zaps, Zapier will send notifications to your Zapier account email address by default. 

Note

Zapier will not send any error notification emails when an error handler runs.

 

Set failed trigger alerts

You can control when and how you get notified about trigger errors. To manage trigger errors:

  • Go to the Error notifications section of your email notifications settings.
  • Click the Send Alerts on failed trigger dropdown menu and select an option:
    • Never: you won’t receive any notifications. This is not recommended.
    • Repeated: receive a notification only after multiple errors occur.
    • Always (recommended): receive a notification for each error that occurs in a Zap trigger or action.
    • Only Zapier Manager Trigger: receive a notification only if you have a Zap that uses Zapier Manager to notify you. 

 

Change the default notification rule and create custom notification rules

Change your default notification rule

The default notification rule applies to all Zap actions that have an errored status. To change your default notification rule:  

  • Go to your error notification settings.
  • In the Default Notification Rule section, select the notification frequency:
    • Immediately: receive a notification for each error that occurs in a Zap trigger or action. This is the default.
    • Hourly Summary: receive a summary of all errors that occurred once per hour at the top of the hour.
    • Never: you won’t receive any notifications. This is not recommended. If you select this option, you must click Confirm to finish setting up the custom notification rule.

Create a custom notification rule

Custom notification rules replace the default rule for the selected Zap. You can set up custom notification rules for any Zaps that you have access to, even if you don’t own the Zap.

  • Go to your error notification settings.
  • In the Custom Notification Rules section, click Create notification rule.
  • Click the Select a Zap input box and enter the Zap name or scroll and select a Zap.
  • Select the notification frequency:
    • Immediately: receive a notification for each error that occurs in a Zap action.
    • Hourly Summary: receive a summary of all errors that occurred once per hour at the top of the hour.
    • Never: you won’t receive any notifications. This is not recommended. If you select this option, you must click Confirm to finish setting up the custom notification rule.
Note
  • The Default notification rule is available to all plans. Custom notification rules are limited to Team, Enterprise, and Pro plans. This feature is not included with your Zapier trial.
  • Team and Enterprise plan members can select Zaps that other members have shared with them. This allows you to be notified of Zaps you have access to but don’t own.
  • Super Admins and Owners in Team and Enterprise accounts can access any Zap in their account.

 

View all issues in the Alerts page

Available on plans:

Free

Professional

Team

Enterprise

Beta

This feature is in open beta. It’s available for use but still in active development and may change.

The Alerts page show you all Zaps that have had issues within the last 7 days (you can adjust the filter up to a maximum of 30 days). To help triage and prioritize issues, you can assign priorities to each Zap: low, medium, high, and critical. You can also filter alerts based on a specific time period and whether the issue is due to an errored, halted, held, or broken authentication status

Alerts page displaying multiple Zaps with a variety of priorities

Create an alert rule

By default:

  • Issues with app connections are automatically set to “Critical”.
  • Issues due to high error rates are automatically set to “Critical” and will always appear at the top of the list.
  • All other issues are automatically set to “Medium”.

You can create alert rules for specific Zaps that will automatically apply a different priority to the Zap when it appears in the Alerts page.

  • In the top right of the Alerts page, click Create rule.
  • You will be redirected to the Create alert rule page.
  • In the top right corner of the page, click + Create alert rule
  • In the Search for Zaps field, search for and select the Zap you want to create a rule for.
  • Click the Set priority dropdown menu to expand it, then select a priority.
  • Click Save alert rule.

List of created alert rules

Note

You will only see alerts for Zaps that you own.

 

Manage Zapier Manager alerts

You can also use the built-in Zapier Manager app if you want more control over when and how you get notified of Zap errors. To manage alerts when you use a Zapier Manager-triggered Zap:

  • Go to the Error notifications section of your email notifications settings.
  • Click the Send Alerts on failed action dropdown menu and select an option:
    • Never: you won’t receive any notifications. This is not recommended.
    • Repeated: receive a notification only after multiple errors occur.
    • Always (recommended): receive a notification for each error that occurs in a Zap trigger or action.

Learn more about how to troubleshoot errors in Zapier. If you’re not sure why you received a particular error message, or are unable to troubleshoot an error on your own, contact support for further assistance.

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