In a Zap run, you may see the error message: “The app did not respond in time.”
Causes
This occurs when Zapier sends a request to your app, but the app takes too long to respond. This can occur when doing things like uploading a large file or searching for a record in a large database. They’re often due to temporary maintenance or outage issues with your app. For announcements on outages, maintenance, or downtime, visit your app’s status page.
How to fix it
Replay
If you have Autoreplay enabled in your account, your Zap will automatically attempt to replay the failed step. You can also manually replay the failed step. You may have to wait for the app to resolve any issues, like outages, before replaying. Learn how replay works.
Limit data
In trigger steps, try limiting the amount of data sent to Zapier by filling out any required or optional fields that filter out records.
In action steps:
- Check if your app’s API has data limits that would cause a timeout.
- You can try breaking up a single step into multiple ones to send less data at once.
- Do not send large files.
- Do not query large databases without filters.
Reconnect your app account
Your app account may need to be reconnected to Zapier in order to refresh your settings. When you see a timeout error, it’s best to reconnect your app account to Zapier after a few hours.
Still need help?
If this article did not fix the issue, Zapier has a few other options to get you the help you need:
- Contact Zapier Support. Our Support team can investigate your account to find solutions.
- Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
- Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.