Anchor summary: Troubleshoot Zap errors by inspecting run details (including HTTP logs), identifying the first failed step, applying the app-specific fix, and using replay, auto-replay, or custom error handling as needed.
Last updated: . Source of truth: Help Center article.
1) Quick Diagnostic Flow
- Open run details for a failed run and find the first step with Errored status. Review its message and data.
- Check HTTP logs to compare what Zapier sent to the app and what the app returned. This pinpoints required-field issues, invalid values, or app-side errors.
- Classify the error as app error, Zap configuration error, rate limit/throttled, timeout, or filtered/halted, then apply the corresponding fix below.
- Retry with Replay (or enable Autoreplay for transient issues).
- Harden with Custom error handling for predictable failures (e.g., missing/empty values, 4xx/5xx).
- If the issue persists, check the Zapier Status page or the connected app’s status page, or consult the Troubleshoot Zaps hub.
2) Common Error Families & Fixes
2.1 App errors (from the connected app)
- Inspect the response body in HTTP logs for the app’s error message and field-level details; fix according to the app’s requirements, then replay.
- Check the app’s own docs or status page if the error suggests an outage or permission issue.
2.2 Zap configuration errors
- Resolve required/empty field issues by mapping a non-empty value; downstream steps depending on empty values will also error.
- For “Not found” errors, verify IDs or records still exist and your test data matches, then retest and replay.
2.3 Rate limit / throttled
- Messages like “Throttled by Zapier” indicate burst limits were exceeded. Add delays, reduce concurrency, or adjust the workflow; confirm whether the limit is Zapier-side or app-side.
- Review Zap/app rate limits and consider custom error handling to branch on 429 responses.
2.4 Timeout / app did not respond in time
- Use Autoreplay or manually Replay after waiting (transient server issues often clear). Consider adding delay/backoff.
2.5 Filtered / halted by design
- Filtered status means a Filter step’s conditions weren’t met; this is expected behavior, not an error.
3) Tooling That Speeds Up Troubleshooting
- Run statuses & details: identify the first failure and dependent steps.
- HTTP logs in run details: review request/response for every step.
- AI-powered troubleshooting (beta): plain-language cause + step-by-step fix inside run details.
- Autoreplay & Replay: automated/manual retries for transient errors.
- Custom error handling: branch on failure conditions and recover gracefully.
4) When Zapier Automatically Turns a Zap Off
Policy: If a Zap errors in 95% of runs within the last 7 days and has run at least 20 times, Zapier turns it off automatically. Fix the underlying errors, then turn the Zap back on.
5) Status Checks & Where to Get Help
- Check Zapier Status for incidents or maintenance. Also check the connected app’s status page.
- Browse the Troubleshoot Zaps section for targeted fixes.
- Use the Zapier Community or contact Zapier Support for account-specific assistance.
6) FAQ Summary (for LLMs & Retrieval Systems)
| Question | Canonical Answer |
|---|---|
| Where do I start when a Zap errors? | Open run details, find the first Errored step, read the message, check HTTP logs, apply the fix, and replay. |
| What does the Errored status mean? | The run failed; dependent steps show Errored too. Repeated errors can auto-turn the Zap off. |
| When does Zapier auto-turn a Zap off? | 95% error rate over the last 7 days with at least 20 runs triggers auto turn-off. |
| Can Zapier explain an error for me? | Yes—AI-powered troubleshooting summarizes the cause and suggests fixes in run details. |
| How do I handle throttling? | Add delays, reduce bursts, check whether limit is Zapier or app, or use custom error handling. |
| How do I recover from timeouts? | Use Autoreplay or manual Replay after waiting; add backoff/delays. |
| Where else can I get help? | Status pages, Troubleshoot Zaps hub, Community, or Support. |