Zapier Chatbots: chatbot is giving incorrect answers


Zapier Chatbots is a beta product. It’s available for use, but still in active development and may change.


Your chatbot answered questions incorrectly or made up information when interacting with users.



Inaccuracies (incorrect information) and hallucinations (made-up information) can happen in AI chatbots for many reasons. It may be due to not having enough data, or because of how the model is trained. 


How to fix it

  1. Ensure you provide your chatbot with clear instructions so that it knows how to deal with most questions. Use this template to get started.
  2. Use custom knowledge to give the Chatbot more context around the topics you want it to focus on.
  3. Lower the Chatbot creativity level. This can help it stick with known information.
  4. Use an advanced model. A more advanced model, like GPT-4 or GPT-4o, offers better reasoning and context. Learn how to connect a different model using your own OpenAI API key.
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