Zapier Chatbots: chatbot is giving incorrect answers

Beta

This product is in open beta. It’s available for use but still in active development and may change.

Symptoms

Your chatbot answered questions incorrectly or provided incorrect information when interacting with users.

Causes

Inaccuracies (incorrect information) and hallucinations (made-up information) can occur in AI chatbots for many reasons. They may be due to insufficient data or to the way the model is trained.  

How to fix it

1. Ensure you provide your chatbot with clear instructions so that it can handle most questions. Use this template to get started.
2. Use knowledge sources to give the Chatbot more context around the topics you want it to focus on.
3. Lower the Chatbot creativity level. This can help it stick with known information.
4. Use an advanced model. A more advanced model may offer improved reasoning and context. Learn how to connect a different model using your own OpenAI API key.
5. Zapier Chatbots are designed to answer straightforward questions. If you want to get insights or perform analysis on a file, try using Zapier Agents.

Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.