Customize the creativity level of your chatbot


Zapier Chatbots is a beta product. It’s available for use, but still in active development and may change.

Editing the Creativity settings of your chatbot allows you to fine tune how it responds to users. 


Test different creativity levels

Chatbots work by putting together one word after the other, based on how likely that word is to appear in that context, in response to the user's question and based on the directive. The Creativity slider allows you to increase or reduce how the chatbot makes that decision. The slider goes from 0 to 1.

  • A lower number (closer to 0) means it will select the most probable next step, resulting in more consistent wording.
  • A higher number (closer to 1) produces more unexpected, creative responses.

Different creativity levels may be suited for different audiences, so test your chatbot with different levels to find what works best for your users.


Using the Creativity slider

You can find this setting in the Setup tab of your chatbot. To change the creativity level, move the slider to different positions and test the results on the right side of the window until the response matches your expectations.



You can also tailor the directive to improve how your chatbot responds to users.


Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.

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