If you see an “Unauthorized” or “Not authenticated” error in your Zap, this may be due to:
- Insufficient app account permissions
- Limitations with your app plan
- Errors connecting your app account to Zapier
Tip“Not authenticated” and “Unauthorized” errors are two of several types of errors that can occur in your Zap.
1. Check your app plan
To integrate with Zapier, some apps may require you to have a certain plan with their service. For example, an app may require you to have a paid plan or a certain paid plan level.
2. Check your account permissions
To integrate with Zapier, some apps may require your account to have certain permissions or privileges. For example, an app may require you to be an account owner or administrator.
3. Reconnect your app account
Sometimes, these errors can result from your app connection. You can reconnect your app account to resolve these errors.
If you need additional help after troubleshooting this error, contact Zapier support.