1. Zapier
  2. Apps
  3. Apps on Zapier

How to get started with ServiceNow on Zapier

Updated

Connect to ServiceNow on Zapier

ServiceNow uses either OAuth or basic authentication to authenticate your account on Zapier.

OAuth Basic authentication

Required authentication fields

  • Provide ServiceNow Subdomain 

Optional authentication fields

  • Client ID (OAuth)
  • Client Secret (OAuth)

Additional authentication instructions

Before connecting to Zapier, your system administrator must create an application registry for Zapier. You will be asked to provide:

  • Zapier's redirect URL: https://zapier.com/dashboard/auth/oauth/return/ServiceNowCLIAPI/
  • Zapier's logo URL: https://cdn.zappy.app/d63b44a595100fcd1571372934b3448e.jpg

 

About ServiceNow's app

Are self-hosted or cloud-hosted accounts supported? Cloud-hosted accounts only
Is a paid ServiceNow plan required? Yes
Are any special account permissions required? Yes
  • To connect by OAuth, your systems administrator should set up the right configuration within your instance to connect any user using an OAuth connection.
  • Learn more about ServiceNow's account permissions.
Are there usage limits? Yes
  • To prevent excessive inbound REST API requests, set rules that limit the number of inbound REST API requests processed per hour. 
  • You can create rules to limit requests for specific users, users with specific roles, or all users. 
  • Note: As requests reach an instance, each node maintains a rate limit count per user. Every 30 seconds, the count is committed to the database. As a result, a rate limit rule may not take effect for up to 30 seconds.
  • Learn more about ServiceNow's usage limits.
Are there pagination limits? No
 
Do trigger samples use real data from your account or generic data? Real trigger samples
 
Are custom fields supported? Yes
 
Do update actions overwrite or append to existing data? Overwrite existing data
 
Is there any additional info? Yes Find additional info about using ServiceNow in Zapier.
Was this article helpful?
0 out of 9 found this helpful

Zapier Early Access

Get access to tomorrow’s no-code automation products and features today. By opting-in to our current and future pre-release products, you’ll work directly with the Zapier product team and join a dedicated community of automation enthusiasts. Learn more about Zapier Early Access