Why is the record I created in a previous step not being found when the Zap runs?

If you're mapping a custom value from an object you've created in a previous step, it may not exist yet. You can resolve this by adding a delay step after the step where you created the record in order to give the app some time to process.

actionEdit icon Example

If you have an action that creates a new lead in your CRM, then adds that lead to a new deal, your CRM may not have finished creating the lead before the Zap tries to add the lead to your deal. You can add a delay step after creating the lead to give the CRM time to finish creating the lead first.

Still need help? 

If this article did not fix the issue, Zapier has a few other options to get you the help you need:

Was this article helpful?
5 out of 16 found this helpful