If your agent is not running when expected, it may not be published, the trigger may not be configured correctly, or you may have reached your activity limit.
Symptom
- Your agent does not run when you expect it to.
- No new runs appear in the Activity tab.
- The Run button is greyed out and cannot be clicked.
Causes
- Your agent has not been published yet.
- Your agent is currently running (a run is in progress).
- You have reached your activity limit.
- Your trigger is not configured correctly.
- No trigger events have occurred since the agent was published.
How to fix it
Check if your agent is published:
- From your agent's page, look for the status indicator.
- If it shows "Not published," click Publish to activate it.
Check the Activity tab:
- From your agent's page, click Activity at the top.
- By default, Activity shows runs from the past two days. To see older runs, click the date filter and select a wider range.
- Look for runs with a Completed status to confirm your agent has been running.
Run your agent manually:
- Click the Run button in the upper-right corner of your agent's page.
- The agent will execute using your current configuration.
- Check the Activity tab to see the run result.
If the Run button is greyed out:
- Check if your agent shows "Not published" in the status. If so, click Publish to activate it.
- If a run is in progress, wait for it to complete. Check the Activity tab for the current status.
- If you have reached your activity limit, upgrade your plan or wait until your billing cycle resets.
Check your trigger configuration:
- Verify your trigger is configured correctly.
- For app triggers, confirm that trigger events have occurred in the connected app.
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