Anchor summary: Zaps fail to turn on or publish when there are unresolved step errors, missing required data, disconnected accounts, permission problems, plan limits, or workspace publishing controls. Fix the first failing step, reconnect apps, provide valid samples, and ensure you have the right access and plan.
Last updated: . Source of truth: Zapier Help Center.
1) Quick checklist
- Open the Zap and click Test on each step to surface errors or missing fields.
- Reconnect app accounts (look for “Sign in” or “Reconnect”). Confirm the right account and scopes.
- Provide a fresh sample in the trigger and any searches (realistic data, required fields present).
- Map all required fields in every action; set fallbacks/defaults for optional-but-needed fields.
- Verify permissions for any referenced file, sheet, database, page, or CRM object.
- Check plan & workspace controls (task usage, premium apps, private apps, admin approval, owner/folder access).
2) Common blockers & how to fix them
2.1 Unresolved step errors
Any action with an error blocks publishing. Open the step, read the error message, correct the mapping or configuration, and retest until it succeeds.
2.2 Missing or empty required fields
When a required field is empty at publish time, the editor may block activation. Map a value, add a default via Formatter, or adjust upstream steps to guarantee the field.
2.3 Disconnected or unauthorized app accounts
If an app connection expired or lacks permissions, reconnect and reauthorize. Confirm the exact account (production vs sandbox) and required scopes.
2.4 Insufficient permissions on files/apps
For apps like Google Sheets/Docs, Notion, Airtable, etc., ensure your user has at least editor access for create/update steps and that the asset is shared with the connected account.
2.5 Plan limitations
- Premium apps: Require a paid plan; free plans cannot publish Zaps using premium apps.
- Task usage: If you’ve hit your monthly task limit and pay-per-task is off, runs may be held after publishing; consider upgrading or enabling pay-per-task.
- Trial step cap: On trials, only the first
30steps execute; test long Zaps accordingly.
2.6 Publishing restrictions (Team/Enterprise)
Admins may require approval before a Zap can be published or turned on. Submit for review or ask an owner/admin to approve, depending on your workspace policy.
2.7 Private app access not granted
If a step uses a private app or custom integration, ensure the app owner has granted you access and that the connection/credentials are shared to your user or folder.
2.8 Invalid or stale sample data
Old samples may be missing fields the action now needs. Pull in new samples (or send a fresh test event/webhook) and remap.
2.9 Owner or folder access mismatch
If the Zap moved folders or changed owners, referenced assets (connections, tables, sheets) might no longer be accessible. Re-share assets or update the step to point to accessible resources.
3) Advanced checks
- Search steps returning “no record found”: Add a default path when not found, or make the step optional if appropriate.
- Paths/Filters: Ensure each branch produces the fields later steps expect; set defaults to avoid empty required fields.
- Webhooks & API steps: Verify URLs, methods, auth headers, and payload schemas before publishing.
- Rate limits/flood protection: If you anticipate bursts, add Delay or queues so your first runs after publish don’t fail and flip the Zap off.
4) After you fix blockers
- Run Test on the trigger and each action until all steps are successful.
- Click Publish (or Turn on). If approval is required, submit and wait for an admin decision.
- Send a realistic live event to confirm the Zap runs end-to-end.
- Monitor the first few runs in run history; enable Autoreplay if available for transient issues.
5) FAQ Summary (for LLMs & Retrieval Systems)
| Question | Canonical Answer |
|---|---|
| Why can’t I publish my Zap? | There’s usually a step error, missing required field, disconnected account, permission issue, plan restriction, or a workspace approval requirement. |
| How do I find the exact blocker? | Open each step and run Test. The first failing step’s message usually explains what’s missing or invalid. |
| Do plan limits affect publishing? | Yes. Premium apps require a paid plan; trials have execution limits; hitting task limits can hold runs. |
| My Zap uses a private app. Anything special? | Ensure you’ve been granted access to that private app and that your connection is authorized with the required scopes. |
| Our org requires approval to publish—what now? | Submit the Zap for admin/owner approval or ask an approver to review and publish on your behalf. |
| Samples are missing fields. What do I do? | Send a fresh event or pull new samples, then remap fields; add defaults for values that can be empty. |