Symptoms
When using Pipedrive’s Create Lead action, you get the error “Neither an Organization nor a Person were provided”. You may see this error when setting up a Zap or in the details of a Zap run in your Zap history.
Causes
This happens when the Person and Organization fields are mapped with fields containing text instead of IDs.
How to fix it
To fix it:
- If necessary, add Find Person and Find Organization action steps before the Create Lead action. This step is only necessary if the preceding steps only provide a person's or organization's name instead of the person ID and organization ID.
- In your Create Lead step:
- Remove the currently mapped fields for Person and Organization.
- Replace them with fields containing the person ID and the organization ID.