Front and Zapier connect to automate customer support workflows. You can trigger actions when new messages arrive and send replies or create contacts automatically.
Prerequisites
To use the Front app on Zapier, you must have:
- Front company admin permissions to enable the Zapier integration in Front's app settings.
- An active Front plan (available on all plans).
Connect Front to Zapier
To create an app connection to Front App on Zapier:
- Go to the Apps page.
- Click + Add connection.
- A new dialog box will appear. Search for and select Front App.
- Click Add connection.
- A new browser tab or window will open.
- Log into Front App to authenticate.
- Grant Zapier permission to access your account if prompted to.
Your Front App account is now successfully connected to Zapier.
About Front's app
Triggers, searches, and actions
Triggers
- New Comment (Instant) - Triggers when a new comment is posted on a conversation.
- New Inbound Message (Instant) - Triggers when a new message is received.
- New Tag Added to Message (Instant) - Triggers when a tag is added to a conversation.
- Rule Triggered (Instant) - Triggers when criteria for a team rule is met.
- New Outbound Message (Instant) - Triggers when a message is sent (either a new message or a reply).
Searches
- Find Account - Finds an existing Account
- Find Conversation - Finds an existing conversation
- Find or Create Contact - Finds an existing contact.
- Find Contact - Finds an existing contact.
- Find or Create Account - Finds an existing Account
Actions
- Add Contact Handle - Add a handle (email, phone, etc) to a Contact
- Add Conversation Tags - Add tags to a Conversation
- Create Account - Creates a new Account.
- Create Draft - Create a new message draft
- Create Link - Creates a new Link
- Import Message - Imports a new message into Front.
- Remove Contact Handle - Removes a handle (email, phone, etc) from a Contact
- Remove Conversation Tags - Remove Tags from a Conversation
- Send Reply - Replies to a conversation. This action is best used with a Front trigger. For example, auto-reply behavior could be setup by combining a "New Inbound Message" Front trigger with this action.
- Update Contact - Updates an existing contact.
- Update Link - Update the name of a Link.
- Add Comment - Add a comment to a conversation
- Add Conversation Links - Add Links to a Conversation
- Assign or Unassign Conversation - Assign or unassign a conversation to a teammate.
- Create Contact - Creates a new contact.
- Create Draft Reply - Create a new draft reply to an existing conversation.
- Get Conversation Last Message - Retrieve the most-recent message of a conversation.
- List Link Conversations - Returns all conversations that a Link is attached to.
- Remove Conversation Links - Remove Links from a conversation.
- Send Message - Sends a message creating a new conversation.
- Update Account - Updates an existing Account.
- Update Conversation - Update the conversation status, assignee, inbox or tags.
- API Request (Beta) - This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Limitations
- API rate limits vary by plan. Starter (50 requests per minute), Professional (100 requests per minute), Enterprise (200 requests per minute).
Templates
View all of Front's templates.
Use cases
- 4 popular ways to automate Front with Zapier
- New App: Use Front to Take Control of Your Shared Inbox and Collaborate as a Team
- How gyms use Front and Zapier to communicate with their members