JotForm values are missing or incorrect

There are several settings that can cause your JotForm values to appear incorrect or not appear at all. Please check the following settings:

Europe datacenter

If you see blank values or values like “N/A” and your JotForm account is not based in the United States, you may need to change your JotForm settings.

  • In JotForm, go to your data settings.
  • Clear the Europe Datacenter field.
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Do you use European datacenters field.

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.

Form settings

If you see long alphanumeric strings instead of your form values, you’ll need to disable the Encrypt Form Data setting.

  • In your form, click Settings.
  • In the left sidebar, click Form settings.
  • In the Encrypt Form Data field, select No.
Was this article helpful?
0 out of 0 found this helpful