Common Problems with SMS

I see "error" when clicking Send PIN

This means the phone number you typed in is invalid. It may be an international number (outside of US or UK) or you might have left punctuation or you didn't include a country code with a UK phone number.

Most of these are easy fixes:

  1. Remove all punctuation just the digits please!
  2. Include a country code for UK numbers.
  3. For other international numbers, check out our Twilio service.

My SMS text messages are getting cut off

Text messages are limited to a maximum of 153 characters and Zapier will cut off any more characters than that. If you'd like to have your message split into multiple messages if it's longer than 160 characters, check out our Twilio service which does just that.

API call throttled by Zapier.

Zapier's in-house SMS/Call is provided free of charge, so we rate-limit Actions to 15 SMS per hour to avoid abuse. If you need more than this, please check out our Twilio service.

The From Number I chose isn't the one text messages are coming from

If you're in the UK, unfortunately we'll override the number that your text message comes from with a UK number.

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