Freshdesk and Zapier connect to automate your support work. You can trigger actions when new tickets are created and create tickets from forms or updates.
Prerequisites
To use the Freshdesk app on Zapier, you must have:
- A Freshdesk account on a paid plan (Growth, Pro, or Enterprise).
- Your Freshdesk API key, which can be found in your profile settings under the "API Key" section (only available to admin/account admin users).
Connect Freshdesk to Zapier
To create an app connection to Freshdesk on Zapier:
- Go to the Apps page.
- Click + Add connection.
- A new dialog box will appear. Search for and select Freshdesk.
- Click Add connection.
- A Connect an Account page will open in a browser tab or window.
- Complete the following fields:
- API Key: Enter your Freshdesk API key.
- Sudomain: Enter your Freshdesk registered domain name.
- Click Yes, Continue to Freshdesk.
Your Freshdesk account is now successfully connected to Zapier.
About Freshdesk's app
Triggers, searches, and actions
Triggers
- New Ticket (Instant) - Triggers when there is a new ticket is created in Freshdesk.
- New Ticket Note (Instant) - Triggers when a Note is added to a Ticket.
- Update Contact (Instant) - Triggers when a user is updated.
- New Contact (Instant) - Triggers when a new customer is created.
- Update Ticket (Instant) - Triggers when a Ticket is updated.
Searches
- Find Contact - Finds an existing customer or a potential customer that has raised a ticket.
- Find Ticket by Id - Find a ticket by ID.
Actions
- Create Company - Allows you to create a Company entry in Freshdesk.
- Create Forum Category - Creates a Forum Category.
- Create Ticket - Create a ticket in Freshdesk for your domain.
- Update Ticket - Updates a ticket in FreshDesk.
- Add Notes to a Ticket - Add Private or Public notes to a Freshdesk Support Ticket.
- Create Forum - Creates a Forum under a Category.
- Create Forum Topic - Create a new Forum Topic on Freshdesk Forums.
- Create Contact - Allows you to create a User/Customer in Freshdesk for your support domain.
- API Request (Beta) - This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Limitations
- API rate limits vary by plan. Free plan has 0 API calls per minute, Growth plan allows 200 calls per minute, Pro plan allows 400 calls per minute, and Enterprise plan allows 700 calls per minute. Trial accounts are limited to 50 calls per minute.
Templates
View all of Freshdesk's templates.