Zapier refund policy

This article explains how Zapier's refund policy works in different scenarios.

All sales are final

All purchases are considered non-refundable, including:

• Monthly and annual plans
• Plan upgrades, renewals, and add-ons
• All Zapier products and services

Once a charge is processed, it is considered final and will not be refunded.

If you're trialing Zapier, you’ll have access to live chat and email support, as well as self-service resources to help you learn the platform, answer any questions, and understand what’s possible. Use these resources to determine if Zapier meets your needs before upgrading to a paid plan.

How plan changes affect billing

You can change or cancel your plan at any time. When you do:

• Your plan will remain active until the end of your current billing cycle, regardless of whether you have a monthly or annual plan.
• You will not be charged again unless you choose to upgrade or reactivate your plan.
• To remove your payment method, contact Zapier Support.

Please review your billing and renewal settings regularly to avoid unexpected charges. Your billing settings are available in your Billing and usage page.

How auto-upgrade works

If you add your credit card information during your Zapier trial, your account will automatically upgrade to your chosen plan at the end of your trial, unless you explicitly opt out, as outlined during the checkout process. You can opt out of the auto-upgrade at any time before the end of the trial, and you will not be charged. Charges following the end of a trial are non-refundable.

Opt out of auto-upgrade

To opt out of the automatic upgrade:

1. Visit the Billing and Usage page.
2. In the Trial settings section, select what you'd like to do when your trial ends:
   1. Start your paid plan (this is the default).
   2. Downgrade to the Free plan.

Once the trial ends, the account will continue with the option you selected.

Refunds related to disruptions and features

In some cases:

• An app within Zapier may experience temporary issues.
• A specific feature you need may not be available.

While Zapier works to improve the platform and resolve issues quickly for apps managed by Zapier, these types of limitations are typically non-refundable.

Need help?

If you have questions about your plan or billing, contact Zapier Support.

You can also review our Terms of Service for full legal details.