BetaThis product is in open beta. It’s available for use but still in active development and may change.
You can review your chatbot performance through the Analytics tab. This tab has metrics such as the number of conversations, messages exchanged, and times visitors clicked on links.
To view your chatbot metrics:
- From the Chatbots home, click the name of the chatbot.
- Click the Analytics tab.
The tab displays:
- Overall data for the past 30 days.
- A percentage comparison to the data from the previous 30-day period.
- A chart with a weekly or daily view of the past 90 days.
Change how chart data is displayed
By default, the Conversations chart breaks down the data for the past 90 days by week. You can view a daily chart by clicking the dropdown menu on the right side of the chart and selecting Daily.
Metrics available
You can view the following metrics on your Analytics tab:
- Conversations: how many conversations were started with the chatbot.
- Messages: how many total messages were exchanged for all conversations.
- URLs clicked: how many times visitors clicked on URLs shared by the chatbot.
You can also review the history of previous chats in the Conversations tab.
Limitations
- It's not possible to export the data.
- Data is only available for the past 90 days.
Provide feedback and get help
Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.